Legal
Complaints
If you have a complaint about the cTrader Store Dubai Expo Promotion, campaign rules, reward handling, account eligibility or privacy, please contact us.
Complaints contact
Operator
cTrader Ltd
78 Spyrou Kyprianou, Magnum Business Center, 3rd Floor
3076 Limassol
Cyprus
Please include
- your campaign email;
- your nickname, if applicable;
- a short description of the issue;
- relevant screenshots or timestamps;
- the match, prediction, Special or reward concerned, if applicable.
Response times
We aim to acknowledge complaints within 5 business days and respond within 20 business days.
Submitting a complaint does not guarantee a reward, ranking change or account reinstatement.